Our privacy policy
idu Software respect respects your privacy. We do not sell, rent or loan any identifiable
information regarding our customers to any third party. Any information you give
us is held with the utmost care and security.
This privacy policy sets out our privacy practices. Please take time to review this
privacy policy as it tells you how your personal information will be treated by
us.
Any questions regarding our privacy policy should be directed to idu Software's
privacy policy manager at helpdesk@idu.co.za,
or alternatively see the section "Contact Us".
Use of Information
idu Software will not collect any personal information about individuals except
when specifically and knowingly provided by such individuals. Examples of such information
are: name, company, postal address, email address, phone number and product commentary.
We will use the personal information provided to us in order to:
- process orders submitted by you;
- customize the service we provide to you;
- administrate or otherwise carry out our obligations in relation to any agreement
you have with us;
- verify your identity (for example if you participate in any promotions administered
by us);
- anticipate and resolve any problems with any goods or services supplied to you;
- carry out market research and surveys and track sales data; send you our newsletter,
where this is requested by you;
- to send you follow-up communications relating to software downloaded from our site;
- and send you information about our other products and services.
We may collect any personal information provided by you to us through this website
or via one of our telephone operators, or we may collect this information through
your email or other communications with us. Certain information is collected automatically,
as described later in the privacy policy.
We may also ask you for other optional information such as what sort of equipment/device/software
you use and what other subjects interest you. If you choose to give us this information,
we will use it to help us to provide you with the best possible service that is
personalized to your needs and preferences.
Although we do not make it compulsory to give us every item of information we ask
for, the more information you volunteer (and the more accurate it is), the better
we can tailor our services for you.
We also collect information from you if you choose to take part in any of our on-site
surveys or promotions. We will use this information to administer the promotion
and help us to plan other promotions.
Certain idu Software services, such as payment processing, are offered in conjunction
with our business partners. In such cases, we may need to share your personal information
with them in order to provide these services. Please note that certain services
may be unavailable if you do not want to disclose the personal information you are
asked for.
Non personal information
We may automatically collect non-personal information about you, such as the type
of internet browsers you use or the site from which you linked to our site. You
cannot be identified from this information and it is only used to assist us in providing
an effective service on our site.
idu Software may share non-personal aggregate or summary, information regarding
its customers with partners or other third parties, such as information relating
to the number of users linking to our site from their sites but idu Software does
not sell or share any information at the individual level.
Cookies
Cookies are very small text files saved to your computer used to track user navigation
around a website. At idu Software session cookies are used when users log-in to
the site. Red Gate will use such cookies to identify unique users to our sites.
They are not cross-referenced with any other information such that an individual
person could be identified.
idu Software may use a third party to serve advertisements on our sites. The advertisers
may use cookies to track the number of users responding to the campaign. Red Gate
does not have access to or control of cookies placed by third parties.
Disabling/Enabling Cookies – users have the ability to accept or disable cookies
by modifying the settings in their browser. Disabling cookies, however, may mean
that some functionality may be affected. For further directions on how to disable
cookies please visit
http://www.allaboutcookies.org/manage-cookies/stop-cookies-installed.html
Disclosures
Other than the disclosures referred to in this policy, we will not disclose any
personal information without your permission unless we are legally obliged or entitled
to do so (for example, if required to do so by Court order or for the purposes of
fraud or other crime).
We will only disclose your personal information to a third party either as part
of a reorganization or a sale of the assets of idu Software, or having ensured that
steps have been taken to ensure that your privacy rights continue to be protected.
Information about products and services
It is very important to us that we provide you with the highest level of service.
In order to help us do this, from time to time idu Software may send you, with your
consent, details of our products and services which we think may be of interest
to you. If at any time you do not wish to continue to receive these details, then
send a blank email message to unsubscribe@idu.co.za.
You can also unsubscribe from our newsletter by using the 'unsubscribe' option located
in each of our newsletter communications.
User discussion forums
idu Software may make chat rooms, forums, message boards and/or other news groups
available to its users. Any information that is disclosed in these areas becomes
public information and you should always be careful when deciding to disclose your
personal information.
Security
We have implemented technology and policies to help safeguard your privacy from
unauthorized access and improper use. For example, transactions conducted through
the site are encrypted and user log-in is subject to password protection. We will
continue to monitor and update security measures as new technology becomes available
as appropriate to the site.
Third party sites
We cannot be responsible for the privacy policies and practices of other sites even
if you access them using links from our site and recommend that you check the policy
of each site you visit.
In addition, if you linked to our site from a third party site, we cannot be responsible
for the privacy policies and practices of the owners or operators of that third
party site and recommend that you check the policy of that third party site and
contact its owner or operator if you have any concerns or questions.
Your consent
By using our website, or giving us your details at an exhibition, you consent to
the collection and use of this information by idu Software. If we decide to change
our privacy policy, we will post those changes on this page so that you are always
aware of what information we collect, how we use it, and under what circumstances
we would disclose it.
Contact Us
If at any time you would like to contact us with your views about our privacy practices,
or with any enquiry relating to your personal information, you can do so by sending
an email to us at helpdesk@idu.co.za You
are entitled to ask for a copy of the information we store about you (for which
we may charge a small fee).